DROPIT FAQ (NZ)

ABOUT US

What is DROPIT?
DROPIT is an adrenaline-pumping live auction marketplace where the price drops rapidly over a maximum of 60 seconds until the first bidder swipes to win! Experience it for yourself today!

How often do Drop Auctions run?
We are running 500+ auctions everyday from 6:00am to 11:00pm! Get your hands on a great deal today!

CONTACT US

How do I contact DROPIT?
Email - support@dropitapp.com
Phone - 0800 DROPIT (0800 376 748) Monday to Friday 8.30am to 5:00pm

How do I go about selling our product on DROPIT?
If you are interested in selling with us please contact the team today! You can email us at support@dropitapp.com

ORDERS

I have won an auction but have decided I don’t want it anymore, how do I go about a refund?
When you sign up to DROPIT you agree to our Terms and Conditions. These state that if you win an auction you're legally required to pay for what you win. If you would like to learn how the app works without participating in a live auction please use the ‘Try It’ option in the top left-hand corner of the app.

What happens if I make a late payment?
We recommend that you make payment for your winnings straight away. Payments must be made on the same day of purchase of your awesome deal to avoid delays in shipping. Late payments can face delays and could come unavailable due to stock levels.

Can I receive my voucher via email?
Unfortunately, a large percentage of our DROPIT winnings are physical gift cards, therefore, we need a postal address.

When will my order be shipped?
The delivery time frame is advertised on each listing. Generally our shipping time frame is 3-5 business days for your order to be packaged and shipped after we have received payment and your address. However, for larger products this may take longer.

How can I track my winnings?
When your winning is on its way, you will receive an email with a tracking number on it. All orders are sent through CourierPost NZ.

What happens if there has been a delivery mishap to my order?
Please contact Customer Support on support@dropitapp.com or please call 0800 DROPIT (0800 376 748) and one of the DROPIT team can assist you further.

What happens if my order is incorrect?
If your order is incorrect please contact Customer Support on support@dropitapp.com or please call 0800 DROPIT (0800 376 748) straight away and one of the team will sort this out for you.

Can my address be a PO Box?
We are unable to post to a PO Box as the Courier requires a signature.

Can my winnings be shipped to a rural address?
Unfortunately at this stage we don’t ship to rural addresses or Waiheke Island.

PAYMENTS

How much is postage?
With DROPIT postage is FREE! That’s right! FREE. We don’t charge any shipping costs of any of the items up for grabs.

How do I make a manual payment?
Make payment steps:
1. Open the DROPIT app
2. Click on the 'head' icon in the top right-hand corner
3. Go to BANK, then ITEMS WON
4. Click MAKE PAYMENT button below the auction you wish to pay for

PLAYING DROPIT

How can I learn how to play DROPIT without winning something?
There is a ‘Try It’ option in the top left-hand corner of the app.

What are Bonus Bucks?
Bonus bucks are DROPIT dollars. By holding down the ‘IN’ button while live auctions are running you can accumulate Bonus Bucks. Bonus Bucks is an in app currency and does not equal any amount of NZ currency. Bonus Bucks can be used on Bonus Bucks auctions ONLY. Check the DROPIT app to see when the next Bonus Bucks auction is. Please note Bonus Bucks expire at the end of each calendar month.

HOW IT WORKS

  • With Bonus Bucks auctions, you play for free!...You read it right, you don't have to pay for the item with real money, instead you use Bonus Bucks.
  • Everyone who registers for DROPIT, receives 100 Bonus Bucks for free in their account.
  • You Earn Bonus Bucks by simply holding your finger on the "IN" Button when an auction is running. Go and check your Bonus Bucks account to see how many you may have...you might be surprised.
  • HOW TO PLAY

    Bonus Bucks auctions work differently to regular DROPIT auctions.

    STEP ONE:

    Hold your finger on the "IN" button for three seconds

    You will notice that the button will flash Red instead of Yellow.

    STEP TWO:

    Once you're eligible to buy, your "IN" button will flash Green and you can swipe up to claim your victory...